Privacy Policy

At Aayat Travel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book Hajj, Umrah, or other travel services through Aayat Travel.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that is necessary to provide our travel services and improve your experience.

Personal Information

This may include:

• Full name

• Residential address

• Email address

• Mobile or telephone number

• Date of birth

• Gender

• Passport details (when required for visa processing)

• Other information necessary to complete your travel booking

Booking and Payment Information

When you make a booking, we may collect information related to your reservation, including:

• Package selected

• Travel dates

• Number of travellers

• Payment method

• Transaction or payment reference details

Aayat Travel does not intentionally store sensitive card or banking information unless it is required by an authorized payment provider for processing your transaction.

Website Usage Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of your visit

This information helps us understand how visitors use our website and improve its performance.

Social Media Information

If you interact with Aayat Travel through social media platforms or use a social login feature, we may receive limited information made available by that platform according to your privacy settings.

How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings

• Arrange Umrah, Hajj, and travel services

• Assist with visa and travel documentation where applicable

• Communicate booking updates and important travel information

• Respond to enquiries and customer support requests

• Improve our website and services

• Send promotional offers or travel updates where you have agreed to receive them

We do not sell your personal information to third parties.

Sharing Your Information

Your information may be shared only when necessary with trusted service providers, such as:

• Hotels

• Airlines

• Visa processing authorities

• Transportation providers

• Government authorities where legally required

These parties receive only the information necessary to provide the requested service.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Complete your travel arrangements

• Meet legal or accounting obligations

• Resolve disputes or customer service matters

If you wish to request deletion of your personal information, you may contact us using the details provided below. Some information may need to be retained where required by law.

Data Security

Aayat Travel takes reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we work to safeguard your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve functionality and understand visitor behavior.

Cookies help us remember preferences and analyze website traffic. You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

Communications and Notices

Aayat Travel may contact you through:

• Email

• Telephone

• WhatsApp or SMS (where applicable)

• Notices published on our website

These communications may relate to your booking, travel arrangements, service updates, or promotional offers where permitted.

Dispute Resolution

Any dispute arising from the use of our website or services should first be addressed directly with Aayat Travel so that we have an opportunity to resolve the matter amicably.

If a dispute cannot be resolved through mutual discussion, it shall be subject to the applicable laws of India, and the courts having jurisdiction over the registered office of Aayat Travel shall have jurisdiction over such matters.

Grievance and Complaint Policy

Customer satisfaction and trust are very important to us. We are committed to handling complaints and feedback in a fair, transparent, and timely manner.

If you have a concern regarding any of our services, packages, bookings, or customer support, please contact us with the relevant details. Our team will review your complaint and make every reasonable effort to provide a prompt resolution.

To help us process your complaint efficiently, please include:

• Your full name

• Booking reference number (if applicable)

• Contact details

• A clear description of the issue

We aim to acknowledge complaints promptly and work towards resolving them as quickly as reasonably possible.

Changes to This Privacy Policy

Aayat Travel may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be published on this page, and the revised policy will take effect from the date it is posted.

Contact Us

If you have any questions about this Privacy Policy or wish to request access to, correction of, or deletion of your personal information, please contact us through the contact details available on the Aayat Travel website.

Aayat Travel

Hajj, Umrah & Travel Services