Terms & Conditions
Welcome to Aayat Travel. These Terms & Conditions explain the rules that apply when you access our website, enquire about our services, or book Hajj, Umrah, holiday, or other travel services through Aayat Travel.
By using our website or confirming a booking with us, you acknowledge that you have read and understood these Terms & Conditions and agree to follow them.
1. About Aayat Travel
Aayat Travel provides travel-related services including Hajj and Umrah packages, accommodation, transportation, visa assistance, flights, holiday packages, and other travel arrangements, depending on the package selected by the customer.
Some services included in a package may be provided by independent third-party suppliers such as airlines, hotels, transport operators, visa service providers, and local service partners.
The availability and delivery of such services may therefore be subject to the terms, policies, schedules, and operational requirements of the respective service providers.
2. Booking and Confirmation
A booking is considered confirmed only after:
The required customer information has been received.
The applicable payment or advance amount has been received.
Aayat Travel has confirmed the booking.
The required documents have been submitted where applicable.
An enquiry, quotation, online form submission, WhatsApp message, or provisional reservation does not automatically guarantee a confirmed booking.
Package availability and prices may change until the booking is formally confirmed.
3. Customer Information
Customers are responsible for providing complete, correct, and up-to-date information.
For international travel and Umrah or Hajj services, information should be provided exactly as shown on the relevant passport and travel documents.
Customers may be required to provide:
Full name
Date of birth
Passport details
Contact number
Email address
Address
Travel dates
Emergency contact details
Other information required for the selected service
Aayat Travel will not be responsible for problems caused by incorrect, incomplete, or delayed information supplied by the customer.
Any additional costs arising from incorrect documentation or information may be payable by the customer.
4. Passport and Travel Documents
Customers are responsible for ensuring that their passports and other travel documents meet the requirements applicable to their destination.
The passport should generally remain valid for the period required by the relevant authorities.
Visa approval, entry permission, immigration clearance, and other government approvals are subject to the decisions of the relevant authorities.
Aayat Travel may assist with the documentation and application process, but approval cannot be guaranteed unless expressly stated otherwise in writing.
5. Package Prices
All package prices displayed on our website, promotional material, quotation, or communication are subject to availability and may change before confirmation.
Prices may vary due to factors including:
Airline fares
Hotel availability
Exchange-rate fluctuations
Government or visa charges
Transportation costs
Seasonal demand
Taxes or other applicable charges
Changes imposed by suppliers or authorities
The final price applicable to a customer will be the price communicated and confirmed by Aayat Travel at the time of booking.
6. Payment Terms
Customers must make payments according to the payment schedule communicated for their selected package.
Payment methods may include bank transfer, online payment, UPI, card payment, or other methods made available by Aayat Travel.
A booking may remain provisional until the required payment is received and confirmation is issued.
Any bank, payment gateway, or transaction charges applicable to the payment method may be payable by the customer where communicated before payment.
Customers should retain their payment receipts and transaction references until the completion of their journey.
7. Cancellation and Refunds
Cancellation and refund conditions depend on the package booked and the policies of the relevant service providers.
Different components of a package may have different cancellation rules, including:
Flights
Hotels
Visa services
Transportation
Religious travel arrangements
Other third-party services
Any cancellation request should be submitted to Aayat Travel as soon as possible.
Refunds, where applicable, will be processed after deducting applicable cancellation charges, supplier charges, administrative charges, and other non-refundable amounts.
The specific cancellation and refund conditions communicated at the time of booking will apply to that booking.
8. Changes to Bookings
Customers may request changes to their booking, subject to availability and the applicable terms of the service providers.
Changes may result in additional charges.
Aayat Travel will make reasonable efforts to accommodate requested changes but cannot guarantee that every requested modification will be possible.
9. Flights and Airline Services
Flight schedules, routes, aircraft, baggage allowances, seat availability, and other airline services are controlled by the relevant airline.
Airlines may change schedules, cancel flights, alter routes, or make operational changes.
Where such changes occur, Aayat Travel will make reasonable efforts to assist the customer in accordance with the applicable airline rules and available alternatives.
Any additional charges imposed by the airline or other service provider may be payable by the customer where applicable.
10. Hotel Accommodation
Hotel accommodation is subject to availability and confirmation.
Hotel names, room categories, facilities, distance from Haram or other locations, and other accommodation details will be based on the package or booking confirmation provided to the customer.
Hotel facilities and services may change due to operational circumstances beyond Aayat Travel’s control.
Check-in and check-out times are determined by the respective hotel.
Any additional hotel charges, including meals, room service, laundry, minibar, damages, extra beds, or other personal expenses, are normally payable by the customer unless specifically included in the package.
11. Hajj and Umrah Services
Hajj and Umrah services are subject to the rules, regulations, visa requirements, and operational procedures established by the relevant authorities in Saudi Arabia and other applicable authorities.
Customers must follow all applicable instructions relating to:
Visa requirements
Entry requirements
Health requirements
Travel documentation
Religious-site regulations
Transportation arrangements
Accommodation procedures
Government or local authority instructions
Aayat Travel will provide assistance within the scope of the services included in the customer’s confirmed package.
Requirements may change due to government decisions or operational circumstances.
12. Transportation
Transportation included in a package will be provided according to the confirmed itinerary and package details.
Vehicle type, timing, route, and availability may be subject to operational requirements.
Customers should follow the instructions provided by the transport operator or Aayat Travel’s representatives.
13. Third-Party Service Providers
Certain services may be supplied by independent companies or service providers.
These may include airlines, hotels, transport companies, visa processing partners, insurance providers, local operators, and other travel suppliers.
Aayat Travel will coordinate such services as part of the customer’s package where applicable, but the individual supplier’s operational rules and service conditions may also apply.
14. Travel Delays and Unforeseen Circumstances
Travel arrangements can sometimes be affected by circumstances beyond reasonable control, including:
Weather conditions
Flight disruptions
Government restrictions
Immigration or border requirements
Natural events
Strikes or transportation disruptions
Security situations
Public health restrictions
Changes by airlines, hotels, or other suppliers
Other unforeseen circumstances
Where such circumstances occur, Aayat Travel will make reasonable efforts to assist customers and provide available alternatives where possible.
Additional costs resulting from such circumstances may apply depending on the relevant supplier’s policies and the circumstances involved.
15. Customer Responsibilities
Customers are expected to:
Provide accurate information.
Submit required documents on time.
Follow travel and visa requirements.
Follow instructions provided by Aayat Travel and service providers.
Arrive at airports and designated meeting points on time.
Respect hotel, airline, transport, and local regulations.
Take reasonable care of personal belongings.
Ensure that they carry all required original documents.
Customers are responsible for their own personal belongings unless a loss is directly attributable to the negligence of Aayat Travel.
16. Personal Belongings
Customers should take appropriate care of passports, money, mobile phones, luggage, valuables, and other personal belongings.
Aayat Travel is not responsible for personal belongings that are lost, stolen, damaged, or left unattended unless responsibility is established under applicable law.
Customers are encouraged to keep important documents and valuables secure throughout their journey.
17. Website Use
The Aayat Travel website is intended to provide information about our services and facilitate enquiries and bookings.
Users must not:
Use the website for unlawful purposes.
Provide false or misleading information.
Attempt to gain unauthorized access to the website or its systems.
Copy or reproduce website content for commercial purposes without permission.
Introduce malicious software or harmful code.
Interfere with the normal operation of the website.
Aayat Travel may restrict access to the website where necessary to protect the website, its users, or its services.
18. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, package prices, hotel availability, flight information, photographs, descriptions, schedules, and other travel information may change.
Website information should therefore be read together with the quotation, booking confirmation, and other documents provided by Aayat Travel.
In case of a difference between general website information and the confirmed booking documents, the confirmed booking information applicable to the customer’s reservation will generally prevail.
19. Intellectual Property
Unless otherwise stated, the content published on the Aayat Travel website—including text, logos, graphics, photographs, videos, designs, and other materials—is owned by or licensed to Aayat Travel.
Users may view the content for personal and informational purposes.
No part of the website may be copied, reproduced, modified, distributed, or commercially used without prior written permission from Aayat Travel or the relevant rights holder.
20. External Links
Our website may contain links to third-party websites or services.
These websites are operated independently from Aayat Travel.
We are not responsible for the content, availability, security, privacy practices, or services provided by external websites.
Customers should review the terms and privacy policies of third-party websites before using them.
21. Privacy
Aayat Travel respects the privacy of its customers.
Information collected through enquiries, bookings, payments, and website interactions may be used to provide travel services, process bookings, communicate with customers, comply with legal requirements, and improve our services.
For further information, please refer to the Aayat Travel Privacy Policy available on our website.
22. Limitation of Responsibility
Aayat Travel will make reasonable efforts to provide the services included in a confirmed booking.
Where a service is provided by an independent third party, the applicable supplier’s terms, conditions, and responsibilities may also apply.
Nothing in these Terms & Conditions is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law.
23. Complaints and Service Issues
If a customer experiences an issue during their journey, they should contact Aayat Travel or the designated local representative as soon as reasonably possible.
Early communication gives us a better opportunity to investigate the issue and seek an appropriate solution.
Complaints relating to a specific service should preferably be reported while the service is being provided or as soon as possible afterward.
24. Grievance Resolution
Aayat Travel is committed to dealing with customer concerns fairly and professionally.
Customers may submit a complaint or grievance through the contact details provided on our website.
When submitting a complaint, customers should provide:
Full name
Booking reference, if available
Contact details
Details of the concern
Relevant supporting documents or receipts
Our team will review the matter and communicate with the customer regarding the next appropriate steps.
25. Changes to These Terms
Aayat Travel may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or applicable regulations.
The updated version will be published on this page with the revised date.
Customers are encouraged to review the Terms & Conditions before making a new booking.
26. Applicable Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.
Any dispute relating to the use of our website or services should first be discussed with Aayat Travel in an effort to reach a reasonable and amicable resolution.
Where a dispute cannot be resolved through mutual discussion, it may be referred to the appropriate legal forum having jurisdiction under applicable law.
27. Contact Us
If you have questions about these Terms & Conditions, your booking, cancellation, refund, or any of our travel services, please contact Aayat Travel through the contact information published on our website.
Aayat Travel
Hajj • Umrah • Holidays • Travel Services
We are committed to providing our customers with clear information, dependable assistance, and a smooth travel experience.
